Delivery & Shipping Policy

Delivery & Shipping Policy

Last Updated: June 2026

Thank you for shopping with Bridge East. This Delivery & Shipping Policy explains how orders are processed, shipped, and delivered through our marketplace platform.

1. Order Processing

Once an order is successfully placed and payment is confirmed, the seller will begin processing the order.

• Orders are typically processed within 1–3 business days.
• Processing times may vary depending on product availability and seller location.
• Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Methods

Bridge East and its sellers may use various shipping providers and courier services to deliver orders.

Available shipping options, delivery estimates, and shipping fees will be displayed during checkout where applicable.

3. Delivery Timeframes

Estimated delivery times are provided for reference only and may vary due to factors beyond our control.

Typical delivery times may include:

• Local deliveries: 1–7 business days.
• Regional deliveries: 3–14 business days.
• International deliveries: 7–30 business days.

Actual delivery times may vary depending on customs clearance, weather conditions, carrier delays, and destination location.

4. Shipping Fees

Shipping charges are calculated based on factors such as:

• Product weight and dimensions.
• Delivery destination.
• Selected shipping method.
• Seller-specific shipping rates.

Any applicable shipping fees will be displayed before order confirmation.

5. Order Tracking

Where available, customers will receive tracking information after the order has been shipped.

Customers can also review order status through their account dashboard.

6. Delivery Address

Customers are responsible for providing accurate and complete shipping information.

Bridge East and its sellers shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by customers.

7. Failed Delivery Attempts

If delivery cannot be completed due to:

• Customer unavailability.
• Incorrect address details.
• Refusal to accept the shipment.

Additional shipping charges may apply for redelivery attempts where permitted by applicable laws.

8. Damaged or Lost Shipments

If an order arrives damaged or appears lost during transit, customers should contact our support team as soon as possible.

When reporting an issue, customers may be required to provide:

• Order number.
• Photos of damaged items or packaging.
• Additional information requested by support.

Bridge East and the seller will investigate the issue and provide an appropriate resolution.

9. International Shipping

For international orders:

• Customers may be responsible for customs duties, taxes, import fees, or other governmental charges.
• Such charges are not included in the product price or shipping fee unless explicitly stated.

Customers should review local import regulations before placing an international order.

10. Delivery Restrictions

Certain products may not be available for delivery to specific countries, regions, or locations due to legal, logistical, or carrier restrictions.

11. Force Majeure

Bridge East and its sellers shall not be liable for delivery delays caused by circumstances beyond reasonable control, including:

• Natural disasters.
• Government actions.
• Customs delays.
• Carrier disruptions.
• Labor strikes.
• Public emergencies.

12. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact our customer support team through the contact methods available on the website.