Terms & Conditions

Last Updated: June 2026

Welcome to Bridge East. By accessing or using our platform, you agree to comply with the following Terms and Conditions.

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1. Platform Nature (Multi-Vendor Marketplace)

Bridge East operates as a multi-vendor online marketplace that connects independent sellers with customers.

• The platform acts as an intermediary facilitating listings, transactions, payments, and shipping.
• Bridge East is not the direct seller of products unless explicitly stated.
• Each seller is fully responsible for their listed products, pricing, and fulfillment obligations.

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2. User Eligibility & Accounts

• Users (buyers and sellers) must be 18 years or older to use the platform.
• Users are responsible for maintaining the confidentiality of their account credentials.
• Any activity performed under a user account is the responsibility of the account holder.

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3. Seller Registration & Verification

Sellers may be required to provide verification documents, including:

• Commercial registration (if applicable)
• Tax identification number
• Legal identification for small businesses or individuals

Bridge East reserves the right to approve, reject, or suspend seller accounts based on verification results.

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4. Product Listings & Restrictions

Sellers must ensure that all listings:

• Are accurate, complete, and not misleading
• Clearly describe product condition (new or used)
• Include correct specifications and compatibility details
• Do not include counterfeit, illegal, or prohibited items

Spare Parts Notice

Sellers must clearly specify:

• Compatibility with vehicle/device models
• Whether the item is original or aftermarket
• Installation responsibility disclaimer

Bridge East is not responsible for incorrect installation or misuse of spare parts.

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5. Pricing & Taxes

• All product prices must be clearly displayed
• Prices must include applicable taxes (including VAT where required by law)
• Shipping fees are excluded unless stated otherwise
• Prices may be updated at any time without prior notice

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6. Orders

• All orders are subject to acceptance and availability
• Orders may be cancelled in cases of fraud, stock issues, or pricing errors
• Customers will be notified if an order is cancelled

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7. Payments, Commissions & Settlements

• Sellers agree to pay a commission per successful transaction
• Funds are held for a security period (typically 14 days after delivery)
• Payment processing time depends on the payment provider

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8. Shipping & Delivery Responsibility

• Sellers are responsible for packaging and shipping orders
• Third-party courier services may be used
• Delivery times are estimates and may vary due to external factors

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9. Returns, Refunds & Cancellation

Returns and refunds are governed by the separate Refund & Cancellation Policy.

In general:

• Returns may be requested within 14 days (where applicable)
• Items must be returned in original condition
• Some products may not be eligible for return

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10. User Conduct

Users agree not to:

• Use the platform for illegal or fraudulent activities
• Provide false or misleading information
• Interfere with platform operations
• Violate intellectual property rights

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11. Intellectual Property

All content on Bridge East (including text, logos, designs, and software) is owned by the platform or its licensors and is protected by applicable intellectual property laws.

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12. Limitation of Liability

Bridge East is not liable for:

• Indirect or consequential damages
• Issues caused by sellers or products
• Delivery delays caused by third-party carriers or external factors

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13. Governing Law & Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt.

Any disputes shall fall under the jurisdiction of Cairo courts or Egyptian economic courts.

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14. Changes to Terms

Bridge East reserves the right to update or modify these Terms at any time.

Continued use of the platform means acceptance of the updated Terms.

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15. Contact Information

For questions regarding these Terms, users may contact support through the official communication channels available on the website.

16. Order Cancellation by the Platform

We may cancel your order(s) in the following cases:

• You fail to make payment when it is due.
• You do not pr
• ovide requested information within a reasonable time to allow us or the seller to fulfill your order.
• You do not accept delivery or fail to collect the product within a reasonable time after it is ready.
• The product is unavailable or cannot be fulfilled due to stock limitations or other operational reasons.

In such cases, you will be notified and any applicable refund will be processed according to the Refund & Cancellation Policy.

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17. Order Delivery

17.1 Delivery Costs

Delivery costs will be clearly displayed to you at checkout before confirming your order.

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17.2 Delivery Date

Estimated delivery dates will be shown on the website at the time of purchase. These dates are indicative and may vary depending on logistics and external conditions.

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17.3 Delivery Delays

• If delivery is delayed due to circumstances beyond our control, we will notify you as soon as possible and take reasonable steps to minimize the delay.
• If no one is available at your address at the time of delivery, the courier will provide instructions for rescheduling delivery or collecting the product.

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17.4 Overseas Delivery

If your order is shipped from outside your country:

• You are responsible for ensuring the product can be legally imported.
• You must comply with all applicable import laws and regulations.
• You are responsible for paying any customs duties, taxes, or import fees applied by your country.

Failure to comply with import regulations may result in delays, rejection, or return of the shipment.