Refund & Cancellation Policy Page
Refund & Cancellation Policy
Refund & Cancellation Policy
Last Updated: June 2026
This Refund & Cancellation Policy explains how cancellations, returns, and refunds are handled on Bridge East Marketplace.
1. Order Cancellation
Customers may request to cancel an order under the following conditions:
- The order has not yet been shipped or processed by the seller.
- The cancellation request is submitted through the customer dashboard or support team.
Cancellation Not Allowed If:
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The order has already been shipped.
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The product is marked as “non-cancellable” by the seller.
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The product is a custom or made-to-order item.
If a cancellation is approved before shipment, a full refund will be issued to the original payment method.
2. Refund Eligibility
Refunds may be issued under the following conditions:
- Order was canceled before shipment.
- Product received is damaged or defective.
- Wrong item was delivered.
- Product significantly differs from its description.
- Order was not delivered within a reasonable timeframe (subject to investigation).
3. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Digital products or downloadable goods.
- Gift cards or vouchers.
- Personalized or customized products.
- Perishable goods.
- Hygiene-related items once opened or used.
4. Refund Process
Once a refund request is approved:
- Refunds will be processed to the original payment method.
- Processing time typically takes 5–14 business days, depending on the payment provider.
- Some payment gateways may take additional time to reflect the amount in the customer’s account.
5. Return Requirement for Refund
In some cases, customers may be required to return the product before a refund is approved.
Returned items must:
- Be unused and in original condition.
- Include original packaging and accessories.
- Be returned within the specified return period.
Return shipping responsibility depends on the reason for refund:
- Seller error → seller covers shipping cost.
- Customer change of mind (if allowed) → customer covers shipping cost.
6. Partial Refunds
Partial refunds may be granted in situations such as:
- Returned items missing parts or accessories.
- Minor damage not affecting core functionality.
- Agreed compensation between customer and seller.
7. Late or Missing Refunds
If a refund has not been received:
- Check your bank account again.
- Contact your payment provider.
- Contact our support team if the issue persists.
Processing delays may occur due to banking systems or payment gateways.
8. Disputes
If a customer and seller cannot agree on a refund request, Bridge East may act as a mediator to review the case and make a final decision based on evidence provided.
9. Policy Updates
Bridge East reserves the right to update or modify this policy at any time. Changes will take effect once published on the website.
10. Contact Us
For refund or cancellation assistance, please contact our support team through the website contact page or support channels.
Bridge East
